Terms of Service

The Services are primarily intended for businesses and professional users. You must be at least 18 years old and legally able to enter into a contract. If you use the Services for a company or other organization, you represent that you have authority to bind it.

You must provide accurate information and keep it current. We may ask for reasonable evidence of your identity, organization, purchasing authority, or intended use, including to prevent fraud, abuse, sanctions violations, or unauthorized license use.

• Each person must use their own verified email address and must keep passwords, login links, verification codes, API keys, and license materials secure.
• An account may belong to one or more organizations. Organization owners and administrators may manage members, billing, offers, licenses, content, and other settings for that organization.
• You are responsible for activity under your account and for users you authorize. Tell us promptly at hello@cloudpdf.com if you suspect unauthorized access.
• We may reject disposable, high-risk, or abusive email domains and may rate-limit or block registration and sign-in attempts to protect the Services.

Transferable offer links

A custom offer link may be forwarded within your organization so that an authorized colleague can review, claim, and accept it. Anyone with the link may be able to view the commercial summary. The first eligible verified user who claims an unclaimed offer may associate it with an organization. Keep offer links within the intended organization and only accept an offer if you are authorized to bind that organization.

EmbedPDF open-source software

Components identified as open source are licensed under the license included with the applicable repository or package. Those license terms, rather than these Terms, govern your use of those components. References to “open source” do not include commercial or enterprise files that carry a different license.

EmbedPDF Pro

EmbedPDF Pro provides paid access to commercial examples, templates, downloads, and related materials (“Pro Materials”). Preview content may be public, but downloading or using Pro Materials requires an eligible account and an active entitlement. Unless an Order says otherwise, a one-time purchase grants the purchasing organization a perpetual right to use the version of the Pro Materials supplied under the accompanying license. Hosted account access, future updates, new templates, and support are available only for as long as we continue to offer them and are not guaranteed perpetually.

CloudPDF managed service

The managed service hosts PDF infrastructure for you. Your plan or Order specifies the features, usage allowances, billing term, support, and any implementation or one-time services. You are responsible for your integrations, end-user permissions, and use of the APIs and viewer in your applications.

CloudPDF self-hosted software

Self-hosted software runs in infrastructure you control and requires a valid commercial license. Availability of source code does not by itself grant a right to use commercial code. Your Order and the applicable software license define authorized environments, deployments, term, usage allowances, support, and whether the license is connected or air-gapped.

We may provide a free trial, evaluation license, sandbox, proof of concept, or development license. Its duration and restrictions are shown at signup, in the license, or in the applicable Order. Unless we expressly permit otherwise, evaluations and development licenses are for testing and development—not production use, resale, or customer-facing workloads.

Trial and evaluation features may be limited, provided without a service-level commitment, and suspended when the evaluation ends. If a trial requires a payment method and is described as converting automatically, the paid subscription begins at the end of the trial unless you cancel before then.

Paddle is the reseller and Merchant of Record

We use Paddle to sell our paid products. When Paddle is identified at checkout, Paddle is the authorized reseller and Merchant of Record: your purchase and payment transaction is with Paddle, while CloudPDF remains the supplier, licensor, and service provider. The transaction is also governed by the Paddle Buyer Terms and Paddle’s Refund Policy and Privacy Policy.

Paddle handles checkout, payment methods, invoicing, receipts, applicable sales tax or VAT, and payment-related customer service. We do not receive or store your full card number or card security code.

Charges and billing periods

• Fees, currency, taxes, billing interval, minimum commitment, and usage allowances are stated in the Order or checkout. A price shown as a monthly equivalent but “billed annually” is an annual commitment charged at the annual billing interval.
• Recurring subscriptions renew automatically for the stated interval until canceled. You authorize Paddle to charge the payment method on file for renewals and agreed usage, setup, or one-time fees.
• You may cancel future renewal through the available billing flow or by contacting us. Cancellation normally takes effect at the end of the paid term and prevents future renewal. Cancellation and requesting a refund are separate actions.
• You may request a full refund within 14 calendar days of an initial purchase or renewal transaction, as described in our Refund Policy. Nothing in these Terms limits rights that cannot lawfully be limited.

If payment is overdue, reversed, disputed, or fails, we may suspend paid access after any legally required notice or grace period. You remain responsible for undisputed amounts due under an accepted Order.

Plans and custom Orders may limit monthly PDF views, monthly document uploads, total storage, deployments, environments, or other expressly stated resources. Usage is measured as described in the applicable product documentation or Order. We may notify you as you approach a limit and may restrict additional usage, require an upgrade, or apply an agreed overage arrangement when a limit is reached.

Connected self-hosted licenses

Connected licenses periodically validate license status and may report license, installation, and aggregate usage information needed to operate the license, including monthly views, monthly uploads, and current storage. Reasonable offline grace may apply to temporary network or validation outages. A connected license does not become an air-gapped license merely because it is temporarily offline.

Air-gapped self-hosted licenses

Air-gapped licenses use signed offline artifacts and do not automatically transmit telemetry. Activation, renewal, or material license changes require the manual exchange of an offline request and a signed response. Because an air-gapped environment cannot receive real-time updates, suspension, revocation, renewal, or changed limits take effect when a replacement artifact is installed or the current artifact expires, as applicable.

You must not bypass, remove, disable, falsify, or interfere with license validation, metering, signed artifacts, deployment limits, or other technical controls in commercial software. You may not use a license in a deployment mode or environment for which it was not issued.

You retain ownership of PDFs, files, data, code, configurations, and other content you or your users submit to the Services (“Customer Content”). You grant us the limited rights needed to host, copy, process, transmit, and display Customer Content solely to provide, secure, support, and improve the Services and to comply with law.

• You must have all rights, notices, consents, and lawful bases needed to submit and process Customer Content, including personal data belonging to your end users.
• You control document visibility, viewer permissions, signed URLs, access tokens, API keys, sharing settings, retention decisions, and user access within your organization.
• For self-hosted deployments, you are responsible for the security, backup, operation, and legal compliance of your own infrastructure.

Our handling of personal data as an independent controller is described in our Privacy Policy. Where we process personal data in Customer Content on your behalf, the applicable data processing agreement or signed commercial agreement governs that processing.

You must not use the Services to:

• violate law, sanctions, export controls, privacy rights, or intellectual property;
• store, distribute, or facilitate malware, phishing, fraud, exploitation, or unlawful content;
• gain unauthorized access, probe security without permission, disrupt systems, or impose an unreasonable load;
• share credentials or commercial downloads outside the licensed organization, resell the Services except under a written partner agreement, or misrepresent affiliation with CloudPDF;
• copy, modify, reverse engineer, or create derivative works from commercial software except as expressly permitted by its license or by non-waivable law. This restriction does not override rights granted under an applicable open-source license.

We may investigate suspected abuse and cooperate with a valid legal request. We will use reasonable judgment and, where practical, give notice before suspending a legitimate customer for an alleged violation.

Except for Customer Content and third-party or open-source materials, CloudPDF and its licensors own the Services, software, documentation, designs, trademarks, and related intellectual property. Your rights are limited to those expressly granted by these Terms, an Order, and the applicable software license.

If you voluntarily provide feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or obligation. We will not identify you publicly as the source without permission.

We maintain reasonable technical and organizational safeguards designed to protect the Services and personal data. No online service is completely secure, and you are responsible for using the security features available to you and securely configuring your integration.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations. These duties do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received from another source.

We aim to provide reliable Services, but maintenance, security events, upstream provider failures, internet conditions, and events outside our reasonable control may cause interruptions. Any service levels, support response times, maintenance commitments, or remedies apply only if stated in an Order or signed agreement.

We may improve or modify the Services. During a paid term, we will not intentionally make a material reduction to the core functionality you purchased without a reasonable alternative, migration path, credit, or termination right where appropriate. We may make immediate changes needed for security, law, or third-party platform requirements.

You may stop using the Services at any time and may cancel renewal as described above. Either party may terminate an Order for a material breach that is not cured within a reasonable written cure period, unless the breach cannot be cured or immediate action is reasonably required for security or law.

We may suspend access for non-payment, an expired license, material overuse, security risk, unlawful conduct, or a material breach. We will limit suspension to the affected Service where reasonably possible. On termination or expiry, your right to use the affected paid Service ends, except for rights expressly stated to be perpetual and subject to their license.

Before a managed-service subscription ends, you should export Customer Content using the available tools. We may delete Customer Content after termination in accordance with the applicable Order, data processing agreement, and our retention process. Sections that by their nature should survive—including payment obligations, intellectual property, confidentiality, disclaimers, and liability limits—will survive.

Limited warranty and disclaimers

We warrant that paid Services will materially conform to their documentation during the paid term and that we will provide them with reasonable skill and care. Your exclusive remedy for a breach of this warranty is for us to correct the non-conformity or, if we cannot do so within a reasonable time, allow termination of the affected Order and refund prepaid fees for the unused remainder of its term.

Except for that express warranty and to the maximum extent permitted by law, the Services are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Trials, evaluations, preview features, and open-source components are provided without warranty except as required by their licenses or law.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, business, goodwill, or data, arising from these Terms—even if advised that such loss was possible. Each party’s total aggregate liability arising from the affected Service will not exceed the amount paid or payable for that Service in the 12 months before the event giving rise to liability. For a one-time purchase made less than 12 months earlier, the cap is the amount paid for that purchase.

These exclusions and caps do not apply to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of confidentiality, your misuse of our intellectual property or licensing controls, amounts payable under an Order, or any liability that cannot lawfully be excluded or limited.

Indemnity

You will defend and indemnify CloudPDF against a third-party claim arising from Customer Content, your application, your unlawful use of the Services, or your material breach of these Terms, to the extent caused by you. We will promptly notify you and allow you to control the defense, subject to our right to participate and approve any settlement that admits fault or imposes obligations on us.

• Changes to these Terms. We may update these Terms. We will post the new date and give reasonable advance notice of a material change affecting an active paid Service. Material changes normally apply at the next renewal unless required earlier by law or security.
• Assignment. You may not assign an Order without our written consent, except in connection with a merger or sale of substantially all relevant assets and with written notice. We may assign these Terms as part of a reorganization, financing, merger, acquisition, or sale of our business.
• Notices. We may send operational and legal notices to the email associated with your account. Notices to us should be sent to hello@cloudpdf.com.
• Governing law. The governing law and courts stated in an Order apply. If an Order is silent, the laws and courts of the jurisdiction of CloudPDF’s registered office apply, without regard to conflict-of-laws rules. Mandatory local rights remain unaffected.
• Entire agreement. These Terms, the applicable Order, product license, privacy terms, and any signed agreement form the entire agreement about the Services. If a provision is unenforceable, the remaining provisions continue. A failure to enforce a provision is not a waiver.